Web Programs

Live Sessions

New Live training sessions are currently being scheduled. Please check back soon.

On Demand Sessions

Select a session to view from the list below and click VIEW ON DEMAND.

• Hiring Agents Who Fit! An Overview of the Fit Index System

  Learn how organizations are reducing voluntary employee turnover and creating greater workforce stability by using the Fit Index System (FIS) as a step in their agent selection process.

  The webcast will provide an overview of the FIS applications for call center, retail and financial services positions, and how it can be integrated with your current process to maximize ROI based on your recruiting demands.
  
   VIEW ON DEMAND
  

 

• Understanding & Measuring Person-Job Fit

  Learn about person-job fit, and how better understanding and measuring it can have a dramatic impact on your bottom line.

  The session will include information on how to better define job activities and demands to enhace the personnel selection process. It will also teach you how to look beyond surface qualities of applicants to improve decision making at the pre-employment stage.
  
   VIEW ON DEMAND
  

 

• In Depth: The Customer Service Fit Index

  Learn about the Customer Service Fit Index (CSFI) - DeGarmo Group's award winning system for reducing employee turnover in customer service call centers.

  The webcast will provide an overview of the system, it's design and administration, and information on how it can be integrated into your current hiring process to enhance decision making.
  
   VIEW ON DEMAND
  

 

• Work Tolerance: It's Why Some Agents Succeed!

  ---COMING SOON---

  Employees don't quit because they lack job skills. Generally, they quit because they aren't satisfied with their work or its environment - they quit because they don't like what they do.

  Learn how to better understand the demands faced by employees and their impact on tardiness, absenteeism and turnover. Learn why some people can tolerate job demands and others cannot, and how you can improve your hiring system by including measures of work tolerance.