Teller Vision
Teller Vision Simulation® is a PC-delivered simulation that realistically depicts a typical
day in the life of a teller and accurately predicts future job performance. Teller Vision lets
applicants "test-drive" the teller job and experience what it's like to interact with customers
and perform banking transactions. As part of the multi-media simulation, applicants handle a
series of customer transactions. The demeanor and attitude of each customer varies, as does the
complexity of each transaction. During the simulation, applicants are required to learn and apply
bank policies and procedures, interact with customers, review documents (e.g., deposit slips,
checks, IDs), complete data entry screens, count and dispense cash (using a virtual cash drawer),
answer questions, and recommend bank products and services. Applicants must be able to demonstrate
basic keyboard and navigation skills as well as the ability to identify effective responses for
each question.
Key Benefits
With Teller Vision, you can quickly and accurately identify top performers who will:
- Provide superior customer service
- Generate more sales referrals
- Stay in balance
- Make fewer errors
- Remain on the job longer
- Exceed customer expectations
- Improve bottom-line results
Skills Measured
Teller Vision measures five critical skills required for high levels of performance in the teller
position. These skills are:
- Customer Focus
- Sales Focus
- Ability to Learn and Apply Procedures
- Attention to Detail
- Cash Handling/Balancing
Administration
No special training is needed to administer and score Teller Vision. Teller Vision automatically
provides applicants with all of the information they need to complete the simulation, including a
realistic preview of the teller job, complete assessment instructions, and a practice opportunity.
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