e.SKILLS

e.SKILLS™ is a PC-based, multi-media simulation that accurately identifies individuals with skills to effectively respond to customers by e-mail, Internet, or other electronic means. This state-of-the-art simulation assesses and trains key job skills including e-mail composition, data entry, and typing / keyboarding. e.SKILLS can be used with applicants to identify top performers and can be used with existing employees to target their skill strengths and development needs.

Key Benefits

• Measures the basic skills every employee needs to succeed
• Is the first interactive simulation for written communication skills
• Provides a quick and objective way to evaluate e-mail and writing skills
• Provides personalized feedback based on assessment results
• Outlines specific steps for improvement and ongoing development
• Provides a consistent, fair, and legally-defensible process

Skills Measured

e.SKILLS includes three separate skills assessments: Data Entry, E-mail Composition, and Typing / Keyboarding. Skills assessments can be administered separately or in any combination.

Administration

e.SKILLS' automated testing and scoring software makes it easy to administer and score the simulation. e.SKILLS provides participants with all of the information they need to complete the simulation, including instructions, practice opportunities, and skills assessments. The full assessment can be completed in about 30 minutes.