Sample Reports

Call Center Simulation™ provides two comprehensive, easy-to-interpret reports. These reports provide valuable information to assist you in making effective hiring and development decisions and are included with Call Center Simulation and CareeR_x at no additional cost. A brief summary of each report is provided below.

1. Individual Profile Report

This report contains a participant's complete assessment results. These results provide a prediction of the participant's potential for success and valuable feedback on skill strengths and developmental needs. Due to its emphasis on development, this report is typically used when providing coaching or feedback.

This report also contains the Career Rx component. CareeRx provides personalized performance plans for each participant. Each plan clearly lists and prioritizes specific developmental activities based on the participant's assessment results. Each developmental opportunity is specific to your organization and can include activities and courses already in place. Due to its emphasis on development, this report is used for performance management and coaching.

2. Training Needs Analysis

This report contains two sections. The first section lists overall assessment scores and skill scores for multiple participants. Because of its summary nature, this section is used primarily when making hiring decisions. The second section of the report summarizes results across a group of participants and identifies group training needs by skill. The section also provides summary statistics (e.g., number of participants, average test score). Due to its emphasis on development, this section of the report is ideal for identifying group training and development needs.