Teller Fit Index®
Overview
The Teller Fit Index® (TFI) is a web-based prescreening tool designed to reduce voluntary turnover and
improve person-job fit for Tellers in banks, credit unions, and other financial institutions. The TFI
measures applicants' job compatibility by identifying their tolerance for work-related activities and
environmental characteristics. The TFI also collects information regarding applicants' interpersonal
style to determine their "fit" for the Teller job. By measuring work tolerance and interpersonal
style, TFI identifies applicants who can:
- Work cooperatively with others
- Demonstrate superior customer service
- Provide information regarding products and services
- Pay careful attention to details
- Stand for extended periods of time
- Work according to a specific routine
- Comply with security procedures
- Perform more than one task at a time
Work Tolerance Characteristics Measured
- Adhering to Bank Policies
- Adhering to Task Procedures
- Attention to Detail
- Coworker Relations
- Customer Service
- Problem Solving
- Sales Demands
- Dealing with Stressful Situations
- Working Under Time Pressure
Interpersonal Style Characteristics Measured
- Conscientiousness
- Emotionality
- Ambition
- Extraversion
- Agreeableness
- Openness
Key Benefits
- Accurately identifies and screens out turnover-prone applicants
- Is available 24 hours a day, 7 days a week
- Can be used simultaneously by thousands of applicants
- Is virtually proctor-free
- Provides immediate feedback of assessment results
- Results are easily accessed through a fully secure website with password protection
Administration
TFI's web-based format alleviates many of the administrative duties normally associated with
testing. The test administrator simply enters a user name and password to begin testing. TFI
then leads applicants through each step of the testing process. The assessment takes approximately
30 minutes to complete. Following the assessment, the system provides immediate access to test
results through a secure website. These results vary in their level of detail, but all classify
applicants into one of three categories: low turnover risk, marginal turnover risk, and high
turnover risk.
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