Retail Sales Fit Index®
Overview
The Retail Sales Fit Index® (RSFI) is a web-based prescreening tool that reduces voluntary turnover and improves person-job fit. The
RSFI measures applicants' job compatibility by identifying their tolerance for work-related activities and characteristics. The RSFI
also collects information regarding applicants' interpersonal style to determine their "fit" for retail sales positions. By measuring
work tolerance and interpersonal style, RSFI identifies applicants who are willing to:
- Demonstrate superior customer service
- Work cooperatively with difficult customers
- Adjust to irregular work schedules
- Adhere to policies and procedures
- Pay careful attention to details
- Recommend products and services
- Process routine transactions
- Work under time pressure
Work Tolerance Characteristics Measured
- Adhering to Policies & Procedures
- Attention to Detail
- Customer Relations
- Customer Service
- Emotionally Stressful Situations
- Irregular Work Schedule
- Negative Customer Relations
- Performance Management
- Physical Demands
- Processing Transactions
- Selling Process
- Using Electronic Equipment
- Working Under Time Pressure
Interpersonal Style Characteristics Measured
- Conscientiousness
- Emotionality
- Ambition
- Extraversion
- Agreeableness
- Openness
Key Benefits
- Accurately identifies and screens out turnover-prone applicants
- Is available 24 hours a day, 7 days a week
- Can be used simultaneously by thousands of applicants
- Is virtually proctor-free
- Provides immediate feedback of assessment results
- Results are easily accessed through a fully secure website with password protection
Administration
RSFI's web-based format alleviates many of the administrative duties normally associated with testing. The test
administrator simply enters a user name and password to begin testing. The RSFI then leads applicants through
each step of the testing process. The assessment takes approximately 30 minutes to complete. Following the
assessment, the system provides immediate access to test results through a secure website. These results vary in
their level of detail, but all classify applicants into one of three categories: low turnover risk, marginal
turnover risk, and high turnover risk.
|
Sample Screens
Register
