Our line of award-winning simulation assessments are direct measures of performance for a variety of entry-level and leadership positions.

These award-winning, web-delivered assessments measure the key skills required for success. Simulation technology gives applicants an opportunity to “test-drive” the job and to experience what it’s like to face specific job demands.

As part of our simulations, applicants handle a series of situations from a variety of customers with real-life issues. These customers vary in attitude and demeanor; some customers are irate, others are confused, while others are calm. Depending on the simulation, applicants may be required to answer customer calls, enter customer information, listen to customer issues, look up relevant information, or identify effective responses.

Applicants must also demonstrate basic keyboard and navigation skills. Through this process, the simulation gives applicants a realistic preview of the job and gives you a realistic preview of the applicant.

 

This advanced technology:

• Accurately assesses skills by requiring applicants to perform key job tasks

• Is proven to predict job performance with unparalleled accuracy

• Provides a realistic preview of the job leading to improved job readiness
  and retention

• Reduces hiring time and costs

• Supports both on-site and remote testing

• Provides a consistent, fair, and legally-defensible process

• Identifies applicants with the greatest potential for success.