CLIENTS

Client Testimonials

Clients of DeGarmo Group remark about their experiences with our staff and the quality of the consulting services and products we offer.

“Retention is critical for us. Two years into this process, it has truly made an impact on our ability to retain what we would call the brightest and best in the workforce.”
Russ Nykaza
                                                             Sr. Director of Talent Acquisition
                                                             US Cellular

“Carey started using the Customer Service Fit Index about two years ago to supplement behavioral interviewing practices at our national call center.  The CSFI results help our supervisors to focus on key areas of potential concern when interviewing.  Hiring those who fit the organizational culture and responsibilities of the position enhances employee performance, satisfaction, and retention.  With the help of the CSFI, we have seen a significant reduction in turnover.”
Rae Fawcett
Sr. V.P., Human Capital
Carey International, Inc.  

“We have been using the CFI as part of our assessment and selection process for collectors for over two years now, with great success. It definitely provides us with valuable information to help us improve the effectiveness of our selection process, and ultimately leads us to make better hiring decisions. We have experienced a decrease in turnover since we began using the CFI in our decision-making and we look forward to continued  improvement in our turnover rate.”
Cindy Walker
Director – Talent Management
Credit Acceptance Corporation

“We have used the Teller Fit Index for about two years now and have seen a significant difference in the quality of teller candidates we are able to hire, and their retention on the job. This product has reduced our turnover and training costs, and it has proven to us that it is a very effective recruitment tool. We have had a couple instances where we made an “exception” and hired someone who didn’t score favorably on the test, and in both cases they did not work out. This confirmed to us how accurate the scoring is in correlation to the person’s success on the job. Thank you for a great product!”
Laura Wood, PHR
Director – Human Resources
Spokane Teachers Credit Union

“The DeGarmo Group and CFI have demonstrated a significant ROI. As we are in the never ending quest to find and retain good Collectors, CFI provides us with an effective screening and interviewing tool that allows us to position ourselves to hire the best fit possible for our organization. In addition, the DeGarmo Group has been very responsive to our questions and has helped us go beyond retention and link the tool to performance.”
David Usrey
HR Manager
AFNI

“I was given the task of implementing the Customer Service Fit Index in all of our North America call centers. The service level and product support provided by the DeGarmo group has been excellent. The instructions and presentations were very helpful and easy to understand. The system is very user friendly. We finished implementing the CSFI in all sites late October. In all, I am very pleased with the outcome.”
Sherry Foote, PHR
Consultant, Recruiting
Convergys

“We have found DeGarmo Group’s CSFI to be an invaluable part of the screening process for our customers regardless of size or industry. It stresses the “structured environment” of a contact center and has been an integral part of our screening and selection process as it limits the risk in hiring candidates that simply interview well versus those that will thrive in a call center environment. As a result, we have experienced higher retention rates and observed that our placements are more aligned to the core competencies of the customer service and sales positions of our clients. When you consider the cost of hiring and training an agent, any step you can take to limit turnover risk is well worth taking.”
Steven M. Schumacher
Division Director
Aerotek

“From my experience, your test has been useful in helping us to determine who may or may not meet SEFCU expectations. While we are using your teller and call center tests now, I look forward to using tests for other positions in the future.”
Michelle Haney
Manager of Recruitment and Retention
SEFCU