Values

DGI maintains a concerted effort to achieve the following values to promote the development of our staff personally and professionally:

• Maintaining Employee Focus - Realizing the importance of supporting job performance; recognizing and rewarding performance; developing, coaching, and empowering staff to improve performance; maintaining a physically and psychologically healthy work environment.



• Maintaining Customer Focus - Realizing the importance of empathizing with customer concerns; showing respect and courtesy; identifying customer needs and following through on solutions to a customer’s problem; knowing the importance of maintaining a positive demeanor.



• Inspiring and Modeling Appropriate Behavior - Showing courage in making decisions and directing others; having a vision for success; being positive and enthusiastic; using experience to improve organizational functioning.



• Being a Good Organizational Citizen - Realizing the importance of cooperation and teamwork for accomplishing tasks; recognizing the importance of maintaining a positive outlook; understanding the value of loyalty; valuing helpfulness for customers and coworkers.



• Mastering and Maintaining Job Knowledge and Accomplishment - Recognizing the importance of accurate product knowledge; willingness to consistently seek out new or revised product information; valuing the importance of extra effort when necessary; striving to consistently improve and develop one’s knowledge and skills.