Addresses

2008

Binning, J.F., & Foti, R.J. (2008). Teaching and Training of I-O Psychologists. Community of Interest session facilitated at the Annual Conference of the Society for Industrial and Organizational Psychology, San Francisco, CA.

2007

Adorno, A.J., & Bannon, E. (2007). Staffing for Person-Job Fit: Maximizing Customer Service Quality and Agent Retention. Conference session presented at the International Contact Center Management Summit, Orlando, FL.

Adorno, A.J. (2007). Job-Fit Interviewing: An Innovative Approach for Identifying High Turnover Risk Job Applicants. Workshop presented at the International Contact Center Management Summit, Orlando, FL.

2004

Invited member of a Panel Discussion presented at the Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.
Topic: Practicing I/O Psychology: There's No Business Like I/O Business.

2002

Invited address to the Call Center Demo & Conference West.
Topic: The Right Stuff: A Staffing Approach for Reducing Turnover.

2002

Invited address to the Illinois Small Business Association.
Topic: Laws and Guidelines Affecting Human Resource Management.

2001

Invited three-session workshop presented for the Small Business Management Certificate program at Bradley University.
Topic: Effectively Managing Human Resources.

1999

Invited address to Link Telemarketing’s “Focus on the Future ’99” conference.
Topic: Reducing Turnover Costs through Pre-employment Screening: An Update on the Effectiveness of the Call Center Fit Index® (CCFI).

1998

Invited address to Link Telemarketing’s “Focus on the Future ’98” conference.
Topic: Turnover Reduction in the Call Center Industry.

1998

Invited address to the American Conference Institute’s “How to Retain Call Center CSRs” conference.
Topic: An Innovative Method for Cost-effective Turnover Reduction.

1997

Invited address to the Annual Conference of Printing and Duplicating Managers of Public Universities in Illinois.
Topic: The Changing Nature of Work.

1994

Structured Behavioral Interviewing workshops, Macon Resources, Inc., Decatur, IL.

1993

Invited colloquium at the University of Tennessee at Knoxville.

1992

Invited colloquium at the University of Missouri at St. Louis.

1991

Invited colloquium at the University of Waikato, Hamilton, New Zealand.

1990

Invited workshop at the Annual Convention of the American Psychological Association, Boston, MA.
Topic: Technical and Procedural Innovations in Assessment Center Technology.

1986

Invited address to the Annual Governor's Conference on Long-term Care, Chicago, IL.
Topic: Approaches to Managing Staff Turnover.

1986

Invited workshop to a large social service agency in Elmhurst, IL.
Topic: Strategies for Managing Staff Turnover.