Testimonials

Clients of DeGarmo Group remark about their experiences with our staff and the quality of the consulting services and products we offer.

"We have been using the CFI as part of our assessment and selection process for collectors for over two years now, with great success. It definitely provides us with valuable information to help us improve the effectiveness of our selection process, and ultimately leads us to make better hiring decisions. We have experienced a decrease in turnover since we began using the CFI in our decision-making and we look forward to continued improvement in our turnover rate."
Cindy Walker
Director - Talent Management
Credit Acceptance Corporation

"We have used the Teller Fit Index for about two years now and have seen a significant difference in the quality of teller candidates we are able to hire, and their retention on the job. This product has reduced our turnover and training costs, and it has proven to us that it is a very effective recruitment tool. We have had a couple instances where we made an “exception” and hired someone who didn’t score favorably on the test, and in both cases they did not work out. This confirmed to us how accurate the scoring is in correlation to the person’s success on the job. Thank you for a great product!"
Laura Wood, PHR
Director - Human Resources
Spokane Teachers Credit Union

"The DeGarmo Group and CFI have demonstrated a significant ROI. As we are in the never ending quest to find and retain good Collectors, CFI provides us with an effective screening and interviewing tool that allows us to position ourselves to hire the best fit possible for our organization. In addition, the DeGarmo Group has been very responsive to our questions and has helped us go beyond retention and link the tool to performance."
David Usrey
HR Manager
AFNI

"I was given the task of implementing the Customer Service Fit Index in all of our North America call centers. The service level and product support provided by the DeGarmo group has been excellent. The instructions and presentations were very helpful and easy to understand. The system is very user friendly. We finished implementing the CSFI in all sites late October. In all, I am very pleased with the outcome."
Sherry Foote, PHR
Consultant, Recruiting
Convergys

"From my experience, your test has been useful in helping us to determine who may or may not meet SEFCU expectations. While we are using your teller and call center tests now, I look forward to using tests for other positions in the future."
Michelle Haney
Manager of Recruitment and Retention
SEFCU

"I have found the product to be easy to administer and the service excellent."
Patty Parette
Manager, Human Resources
Heartland Bank & Trust Company

"The DeGarmo Group and CSFI have added tremendous value to our organization. Their approach to assessing talent potential goes beyond just the skill part---it helps us identify the will part of a applicant's candidacy. We use the CSFI to help us focus on the true fit for our organization. Not only has their tool given our hiring community greater confidence in the associates they are hiring, we also credit our friends at DeGarmo in helping keep us constanty on top in customer satisfaction and retention."
Manuel Torres, Jr., SPHR
Senior Human Resources Director, Talent Acquisition
U.S. Cellular Corporation

"We have found DeGarmo Group’s CSFI to be an invaluable part of the screening process for our customers regardless of size or industry. It stresses the “structured environment” of a contact center and has been an integral part of our screening and selection process as it limits the risk in hiring candidates that simply interview well versus those that will thrive in a call center environment. As a result, we have experienced higher retention rates and observed that our placements are more aligned to the core competencies of the customer service and sales positions of our clients. When you consider the cost of hiring and training an agent, any step you can take to limit turnover risk is well worth taking."
Steven M. Schumacher
Division Director
Mentor 4, Inc.

"I feel the CCFIweb system has helped both our clients and us. The rating is probably 95% on target as far as turnover is concerned."
Staffing Specialist
Tucson, AZ

"The CCFIweb system has helped us in recruiting the best candidates for our clients. It’s prediction on turnover is pretty much on target. Because of that, we’ve been able to supply our clients with less turnovers and better qualified candidates. This keeps a lot of our clients coming back!."
Hiring Manager
Tucson, AZ

"Everything has worked very well for us and the results have been around 90% accurate for our purposes."
Branch Manager
Irving, TX

"I am positive that the testing your company provides has contributed to the reduction in our turnover. Thanks!!"
HR Manager
Wichita, KS

"We've been keeping track of our turnover and have seen a 33% decrease compared to the same period in the previous year."
HR Manager
Bedford, TX

"The CCFIweb gives a good area to start when hiring people in the customer service environment."
Staff Supervisor
Piscataway, NJ

"The CCFIweb system has enabled us to detect which applicants might not be the right fit for the call center environment."
Operations Director
Nashville, TN

"Our turnover rate has dropped a great deal since we started using your test."
Staffing Manager
Ashland, KY

"We are able to see the difference in low, marginal and high turnover risk applicants."
Project Manager
Fayetteville, NC

"There have been a number of "excellent calls" using CCFIweb system to screen out the "high risk" individuals."
Staffing Manager
Ocean Springs, MS

"The CCFIweb system is a good tool for reducing turnover within the 1st 30 to 60 days."
Operations Director
Nashville, TN

"The CCFIweb is a great additional tool to help make difficult hiring decisions."
Project Manager
Fayetteville, NC

"The CCFIweb system provides a more comprehensive, realistic behavioral assessment than other competing assessments."
Director of Operations
Houston, TX

"The CCFIweb system has helped our company to make better hiring decisions because there are aspects of people you don't see unless you do a test like this... sometimes people can fool you."
Hiring Manager
Toronto, Canada